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Social-media marketers beware: You can’t buy loyalty

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Brands that boost their Facebook fan base by offering freebies and discounts to people who sign up could face a backlash in the not-too-distant future, warns Augie Ray. Social search engines are likely to find ways to weed out “fake” fans, just as conventional search engines learned to screen out “black hat” marketers [...]

How to stop bloggers from distorting your online messaging

About 70% of brand coverage by bloggers around the world is disconnected from the core messages being promoted by digital marketers, according to a study by PR firm Burson-Marsteller. Some degree of message distortion is inevitable, but experts say that companies can reduce the noise by creating powerful content of their own – if bloggers [...]

Study Reveals: Venues and Relationships Affect How Social Media Users Perceive Advice

One thing that makes social media marketing powerful is consumers’ trust in “people like them”—their friends, family and other online peers.

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Marketers want to tap into that trust through the power of earned media or by engaging in a conversation with consumers, but where social conversations take place has an effect on their perceived [...]